RS-K LLC

Refund and Returns Policy

Introduction: At RS-K LLC, we are committed to providing high-quality digital products and services. We understand that occasionally, our customers may need to request a refund or return. This policy outlines the conditions under which we accept returns and issue refunds, ensuring transparency and fairness in our processes.

1. Digital Products Refund Policy:

1.1 Eligibility for Refunds:

  • Refunds for digital products, such as workshops, tutorials, or downloadable content, are only available under specific circumstances, including but not limited to:
    • The product was not delivered or accessed.
    • The product was defective or did not function as described.
    • The purchase was made by mistake or unauthorized.

1.2 Requesting a Refund:

  • To request a refund, customers must contact our customer service team within 14 days of the purchase date. Requests made after this period may not be eligible for a refund.
  • Customers should provide the order number, a description of the issue, and any relevant documentation to support their refund request.

1.3 Refund Process:

  • Once a refund request is received, our team will review the details and respond within 7 business days.
  • If the refund is approved, the amount will be credited back to the original payment method within 10 business days.
  • In cases where the product has been accessed or downloaded, refunds may be issued at our discretion, based on the specific circumstances.

2. Returns Policy:

2.1 Non-Returnable Products:

  • Due to the nature of digital products, returns are generally not applicable. However, if a digital product was purchased by mistake, please contact our customer service team to discuss potential solutions.

2.2 Exchange Policy:

  • If a digital product was purchased in error, we may offer an exchange for another product of equal or lesser value, subject to availability. Please contact us within 14 days of the purchase date to initiate an exchange.

3. Service Cancellation Policy:

3.1 Workshop and Tutorial Cancellations:

  • Customers may cancel their registration for a workshop or tutorial up to 7 days before the scheduled start date to receive a full refund.
  • Cancellations made within 7 days of the start date may be subject to a cancellation fee, and refunds may not be provided.

3.2 Rescheduling and Substitutions:

  • Customers who are unable to attend a workshop or tutorial may request to reschedule or substitute their registration to another participant. These requests should be made at least 48 hours before the event.

Our customer service team is available to assist you with any issues or inquiries you may have regarding refunds, returns, or any other matters related to your purchase.

Conclusion: RS-K LLC is dedicated to ensuring customer satisfaction. We strive to handle all refund and return requests with fairness and transparency, and we appreciate your understanding of our policies. Thank you for choosing RS-K LLC for your advertising needs.